Privacy

Thank you for visiting the Hammond Power Solutions Inc. (HPS) web site and reviewing our privacy policy. We recognize the importance of protecting your privacy while you visit our sites, or when using our online services.

Collection of Information

In general, you can visit the HPS web site without revealing any personal information about yourself. If you consent to the use of cookies on our website, our web server will log some general information from you each time you visit our sites. For example, we use tools that measure the average time spent on the site, pages viewed, type of browser used (Explorer, Chrome, etc.) as well as the date and time visited. This information helps us understand how various portions of our site are used and assists in improving its content.

When you visit our webpages, the following access information is collected:

  • The Internet domain, GeoIP information
  • Identification of the page or service you are requesting
  • The type of browser and operating system you are using
  • Date and time of access
  • The Internet address of the website from which you arrived at our website
  • Cookie information

However, when you intentionally send information to HPS, generally using one of two methods listed below, the following data is collected:

  1. Direct contact by email to any HPS employee or departmental group:
    • E-mail address
    • Name
    • Content of email
  2. Direct or indirect web site Interaction:
    • Any content entered into our contact form(s) related to requests for service, surveys, or sign up for newsletters, training materials, E-Quotes, trade show announcements, product updates and webinars

If you choose to provide us with personal information (via e-mail to us or by using one of our online services), we will only use the information provided by you to respond to your message or to help us perform the service you have initiated.

Any personal information you provide via our web site is collected in accordance with applicable Canadian, U.S. and European Union privacy laws. We use that information only for the purpose for which you provided it.

HPS generally restricts access to your personal information to our employees who need to know that information in order to fulfill your request or supply our services. We do not rent or sell your personal information to other companies or individuals. We may share such information with selected third parties(businesses and/or individuals) in limited circumstances for the express purpose of processing your request on our behalf. This processing is subject to agreements that oblige those parties to: (i) use personal information only on our instructions and in compliance with this Privacy Policy; and, (ii) use appropriate confidentially and security measures.

We may store and process personal information collected on our site in any country in which Hammond Power Solutions or our hosting providers maintain facilities. By using our services, you consent to the transfer of your information among these facilities, including those located outside your country.

In the event of a transfer of ownership of parts of Hammond Power Solutions, such as acquisition by or merger with another company, we will provide notice and ask for your consent before any personally identifying information is transferred and thereby becomes subject to a different privacy policy.

How HPS May Use Your Information

Browsing and Searching: We collect certain personal information when you visit HPS web sites or click on various links for products or services. We collect this information to help run the site more efficiently and to gather broad demographic information.

Technical Support: We may collect certain information when you request technical support for HPS products. This information is typically required to assess your questions and help provide solutions.

Online surveys: We may collect personal information from customers who volunteer to complete surveys (and wish to share their information). We use this information to improve our products and services.

Newsletters and promotional emails: We collect personal information when you ask to receive newsletters, promotional e-mails and other information. We use this information to provide you with the information you requested.

Contact information: If you contact us, we keep a record of your correspondence or comments including personal information in a file specific to you. We use this information to help us provide you better service in the event you contact us again.

E-Quotes (our web-based product configuration and quotation tool): We may collect certain information when you request a quote for HPS products. We use this information to help us provide a more complete and accurate quote.

Secure access requests: We also collect personal information when a user requests access to certain parts of our systems. This allows us to ensure that access is granted to appropriate users.

HPS uses software, and other programs/devices, to monitor unauthorized or illegal attempts to access, upload, change information, or otherwise damage our Internet based systems and services. Any personal information gathered under these circumstances will only be used for law enforcement purposes.

Use of Cookies

HPS will only use cookies on our website if you provide consent. To provide you with better service and security, some of our online services, such as E-Quotes, does require that we use a cookie to collect certain information such as your Internet Protocol (IP) address. An IP address is unique to you, and is established by your Internet Service Provider (ISP). A cookie is also used as a secure way to maintain your identity when you login, assist us in tracking unauthorized access, and enables us to properly link you to your account.

Google Analytics Information

HPS web sites uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help analyse how users use the site. The information generated by the cookie about your use of the web site will be transmitted to, and stored by, Google, typically on servers in the United States.

In case IP-anonymisation is activated on this web site, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the whole IP address will be first transferred to a Google server in the United States and truncated there. The IP-anonymisation is active on this web site.

Google will use this information on behalf of the operator of this web site for the purpose of evaluating your use of the web site, compiling reports on web site activity for web site operators and providing them other services relating to web site activity and internet usage.

The IP-address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this web site. You can also opt-out from being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser.

Security

Some HPS online services use Secure Socket Layer (SSL) encryption technology to enhance data privacy and help prevent loss, misuse or alteration of the information that is provided to us through your use of those systems.

The personal information you submit using Internet services such as e-mail or by filling out a web-based form and submitting it through our web site is not encrypted and may not be secure while it is in transit to us.

HPS is not responsible for the use or misuse of information while it is in transit from your Internet server to ours. If you have any questions about the security of the transmission and storage of information from your server/system to ours, you should read your user manual or contact your Internet service provider. In some cases, HPS uses reputable, external cloud-based systems to manage data collection and, while HPS takes all reasonable measures to limit any data breaches, HPS does not assume responsibility for any personal data breach within these systems.

Social Media & Other Web Sites

Social Media: HPS also provides social media links that enable you to share information with your social networks and to interact with HPS on various social media sites. Your use of these links may result in the collection or sharing of information about you, depending on the social media site used and features enabled. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.

If you post, comment, indicate interest, or share personal information, including photographs, to any public forum, social network, blog, or other such forum, please be aware that any personal information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor HPS have control over HPS is not responsible for the personal information you choose to submit in these forums.

Other Web Sites: HPS web sites may contain links to other third party sites. We are not responsible for the content and the privacy practices of other web sites and encourage you to take appropriate steps to ensure your Internet activities are safe and secure.

If you have any questions about other sites, you should contact that site’s administrator. HPS does not use persistent cookies, does not track your movements beyond our website, and does not collect information that we are not authorized by law to collect.

Your Rights & Other Ways to Contact Us

Your rights to access your information: As data subjects you may inquire as to the nature of the Personal Data stored or processed about you by any Hammond Power Solutions entity. You will be provided access to your personal data regardless of the location of the data processing and storage.

Hammond Power Solutions will cooperate in providing such access to you either directly or through a local entity. All such requests for access may be sent to:

Hammond Power Solutions
595 Southgate Drive
Guelph, Ontario
N1G 3W6
Canada

Marketing@hammondpowersolutions.com

If your Personal Data is inaccurate or incomplete, you may request that the data be amended.

Other ways to contact us: If you are concerned about sending your personal information to us via the Internet, you can use another method such as fax, courier or postal service. If you have any questions about our privacy policy and practices, or the privacy/security of any of our online services, please e-mail the site administrator.

Privacy Policy Changes

Our web site privacy policy may be reviewed periodically to ensure that we continue to serve the privacy interests of our customers. We reserve the right to change and update our privacy policy without notice. We encourage you to visit this page from time to time to ensure you are aware of any changes that may have been made.

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